Teacher Notes
Anger can be fair or unfair (see Instructional Content) Sometimes the person who is angry with you is so angry they "can't be reasoned with." Sometimes, what needs to happen first is for the angry person to go through a "cooling off period before the conflict can be discussed. The COOL response to use when someone is so angry with you that they won't listen is "Take A Break" and once they’re ready, "Talk It Over."
Video Synopsis
Chloe accidentally reveals a secret of Lisa's. Now Lisa is so angry she Won't listen to anything Chloe has to say. Chloe models COLD, HOT and COOL responses to Lisa's anger. The COLD and HOT responses both make the situation worse. The COOL response, "Taking a Break, allows Lisa to "cool off," become approachable and ready to "Talk It Over." Chloe apologizes and asks for forgiveness.
Introduction
Before viewing the video, discuss the following. Paraphrase and adapt the questions and content to meet the ability level of your students.
What did Eduardo do in the last video when Tyler got angry at him for bumping into him?
Eduardo "accepted" responsibility for the accident, *apologized" to Tyler and "made amends" by picking up his books.
Suppose Tyler was so upset that he couldn’t "hear" Eduardo's apology?
Video Introduction
Chloe accidentally reveals Lisa's secret and now Lisa's really angry. There are three ways Chloe can respond to this anger. She can be COLD; she can be HOT on she can BeCool.
Return to: Lesson 2: Objectives