Looking COLD
Victim-like demeanor
- Head down, no eye contact with bully
- Body bent over.
- Sad or blank facial expression.
- Timid body movements.
Thinking COLD
Self-blaming Perceiving Style:
- "It's my fault, I’m not a good person I can’t do anything right”
- “I deserve to be treated this way”
- “There's nothing I can do about it."
- “If I speak up, he’ll get hurt"
Acting COLD
Behavior that gives up, runs away. withdraws, becomes depressed:
- Do or say nothing.
- Mutter or speak with low voice volume.
- Cry
- Meckel did something wrong" victim attitude.
- Avoid the angry person.
Looking HOT
Threatening Demeanor:
- Head up.
- Glaring stare, too much eye contact
- Tense posture, clenched fists, tight muscles
- Angry, challenging facial expressions.
Thinking HOT
Oher-blaming Perceiving Style
- “It's all their fault"
- “If I’m calm, they won’t listen to me."
- “If I don’t get mad and fight back, they’ll get what they want"
- "Others will think I'm a sissy if I don’t fight back
- “Go ahead make my day. I’ll get even”.
Acting HOT
Behavior that lacks, belittles, subjects, controls or defeats
- Arguing denying or not listening
- Speaking with elevated voice volume, yelling.
- Speaking with hostile voice tone.
- Making derogatory or threatening statements, swearing.
- Hitting, throwing, or breaking things.
Looking COOL
Nonthreatening Demeanor
- Take time to gain composure. Pause, turn, look away
- Take deep breaths, do settling behaviors (Stretching etc.)
- Nonaggressive, confident expression. Stand or sit up straight.
- Good eye contact when speaking
Thinking COOL
"Non-blaming Perceiving Style' with statements like:
- "What’s the problem?”
- "I’m going to stay calm and listen to the other person.”
- “Angry feelings are okay, just BeCool to handle them.”
- “I’ll deal calmly with what’s bugging me so it can be cleared up.”
- Do I need to take a break and cool off first?”
Acting COOL:
Use the 4-Step Assertion Plan:
- Tell what you don’t like
- Tell how you feel
- Tell what you want
- If you don’t get agreement, tell what will happen if you can’t work things out.
OR
If you’re angry and may be misunderstanding a situation:
- Check it out
If your Anger is Dangerous:
- Leave and Get Help from someone you can trust.
Return to: Self Anger: The COOL Response