Looking COLD
Victim-like demeanor
- Head down, no eye contact with bully
- Body bent over.
- Sad or blank facial expression.
- Timid body movements.
Thinking COLD
Self-blaming Perceiving Style:
- "It's my fault, I’m I’m not a good person I can’t do anything right
- I deserve to be treated this way
- There's nothing I can do about it."
- If I speak up, he’ll get hurt"
Acting COLD
Behavior that gives up, runs away. withdraws, becomes depressed:
- Do or say nothing.
- Mutter or speak with low voice volume.
- Cry
- Meckel did something wrong" victim attitude.
- Avoid the angry person.
Looking HOT
Threatening Demeanor:
- Head up.
- Glaring stare, too much eye contact
- Tense posture, clenched fists, tight muscles
- Angry, challenging facial expressions.
Thinking HOT
Oher-blaming Perceiving Style
- “It's all their fault"
- “If I’m calm, they won’t listen to me."
- “If I don’t get mad and fight back, they’ll get what they want"
- "Others will think l'm a sissy if I don’t fight back
- “Go ahead make my day. I’ll get even”.
Acting HOT
Behavior that lacks, belittles, subjects, controls or defeats
- Arguing denying or not listening
- Speaking with elevated voice volume, yelling.
- Speaking with hostile voice tone.
- Making derogatory or threatening statements, swearing.
- Hitting, throwing or breaking things.
Looking COOL
Nonthreatening Demeanor
- Take time to gain composure. Pause, turn, look away
- Take deep breaths, do settling behaviors (Stretching etc.)
- Nonaggressive, confident expression. Stand or sit up straight.
- Good eye contact when speaking
Thinking COOL
"Non-blaming Perceiving Style' with statements like;
- "What’s the problem?”
- "I’m going to stay calm and listen to the angry person.”
- “I’m a good person even if they are angry at me."
- "Is this anger fair?"
- Decide if it is a dangerous anger.
Acting COOL
Behavior that asserts rights with respect and fairness.
If the anger is fair
- Accept/Apologize/Make Amends
- Take A Break/Talk It Over
If the anger is not fair
- Talk It Over / Explain Your Side
- Take A Break
If the anger is Dangerous
- Leave and Get Help, if necessary
Return to: Anger: The COOL Response