Anger: Reaction Summary

COLD Appearance:

1. Head down, no eye contact.
2. Body bent over.
3. Sad or blank facial expression.
4. Timid body movements

COLD Thoughts or Self-Talk:

1. ‘I deserve to be treated this way.'
2. "There's nothing I can do about it.'
3. "If I speak up, they'll be more angry:"

COLD Behavior:

1. Do or say nothing.
2. Mutter or speak with a low voice volume.
3. Cry.
4. Meek, 'I did something wrong" victim attitude
5. Avoid the angry person.

HOT Appearance:

1. Head up, glaring stare, too much eye contact.
2. Tense posture, clenched fists, right muscles.
3. Angy, challenging facial expressions.

HOT Thoughts or Self-Talk:

1. 'I I'm calm, they won't listen to me.
2. 'If I don't fight back, they'll be angrier."
3. 'Others will think I'm a sissy f 1 c fight back"
4. 'Go ahead, make my day. I'll get even

HOT Behavior:

1. Arguing or denying, not listening
2. Speaking with elevated voice volume.
3. Hostile voice tone.
4. Making derogatory statements, lining throwing, or breaking things

COOL Appearance:

1. Take time to gain composure. Pause, tum, look or step away.
2. Take deep breaths, settle behaviors (stretching, etc.)
3. Non-aggressive, attentive expression. Stand or sit up straight.
4. Good eye contact when speaking and listening

COOL Thoughts or Self-Talk:

1. 'I'm going to sway calm and listen."
2. 'I'm a good person even if they're angry at me.
3. "Is this anger fair"
4. Decide if it's dangerous anger.